Backup Exec 2012: An error occurred while processing a B2D command.

Scenario: Backup Exec 2012 reports media offline even though the disk is seen by windows in explorer
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BEX ERROR:
(Server: “MY-SERVER”) The disk is offline. This is typically caused by the folder becoming inaccessible due to it being deleted, renamed, or unshared. It may also be caused by a disk full condition. The folder state has been set to offline. Please attend to this condition. Additional detail may be found in the Event Viewer – Application Log.
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EVENT VIEWER ERROR:
Changer: CreatePath() CreateDirectory1 failed (\\?).  Error=123
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Error=123 DETAILS:
The filename, directory name or volume label syntax is incorrect
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Solution: Restart the Backup Exec Services

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